iDev 推出 24/7 技术运维托管服务:让客户安心睡觉
iDev Launches 24/7 Managed Technical Operations Service
| iDev Team | 2026-07-30T10:00:00
iDev 正式推出 24/7 技术运维托管服务,为客户提供全天候系统监控、故障响应和性能优化,让客户专注于业务增长而无需担心技术稳定性。
iDev officially launches its 24/7 Managed Technical Operations service, providing round-the-clock system monitoring, incident response, and performance optimization, allowing clients to focus on business growth.
服务背景很多中小企业在系统上线后面临运维难题:没有专职运维团队,出现故障时无法及时响应,服务器性能调优无人负责。iDev 推出 24/7 技术运维托管服务,正是为了解决这一痛点。服务内容全天候监控:7×24 小时系统健康监控,含服务器、数据库、API 接口和前端性能故障快速响应:P0 故障 15 分钟内响应,P1 故障 1 小时内响应性能优化:定期进行数据库慢查询分析、接口性能优化、服务器资源调优安全巡检:每月安全扫描与漏洞修复报告备份管理:自动化数据库和文件备份,支持一键回滚定价方案服务按月订阅,提供基础版、专业版和企业版三个档次,起步价仅 RM 1,500/月,让中小企业也能享受企业级运维保障。
Service BackgroundMany SMEs face operational challenges after their systems go live: no dedicated ops team, inability to respond to outages in time, and no one responsible for server performance tuning. iDev's 24/7 Managed Technical Operations service is designed to solve exactly this pain point.Service CoverageRound-the-Clock Monitoring: 24/7 system health monitoring including servers, databases, API endpoints, and frontend performanceRapid Incident Response: P0 incidents responded to within 15 minutes, P1 within 1 hourPerformance Optimization: Regular database slow query analysis, API performance tuning, and server resource optimizationSecurity Audits: Monthly security scans and vulnerability remediation reportsBackup Management: Automated database and file backups with one-click rollback supportPricingThe service is available on a monthly subscription with three tiers: Basic, Professional, and Enterprise. Starting at just RM 1,500/month, it makes enterprise-grade operations accessible to SMEs.