iDev客户满意度调查:NPS得分达到78

iDev Customer Satisfaction Survey: NPS Score Reaches 78

| iDev Team | 2026-05-25T14:00:00

iDev最新客户满意度调查结果显示,净推荐值(NPS)达到78分,处于行业领先水平。

iDev's latest customer satisfaction survey shows an NPS score of 78, an industry-leading benchmark.

调查结果iDev 2026年度客户满意度调查覆盖了326家企业客户,综合满意度达到92%,净推荐值(NPS)达到78分,较去年提升12个百分点。行业平均NPS约为45分。关键洞察客户最满意的三个方面:技术支持响应速度(4.8/5分)、解决方案的定制化能力(4.7/5分)、产品稳定性和可靠性(4.6/5分)。主要改进建议集中在文档完善和培训资源扩充方面。改进措施针对反馈,iDev已启动文档中心升级计划,将在Q3推出全新的交互式开发文档和视频教程库。


Survey ResultsiDev's 2026 annual customer satisfaction survey covered 326 enterprise clients, with overall satisfaction reaching 92% and Net Promoter Score (NPS) hitting 78, up 12 points from last year. The industry average NPS is approximately 45.Key InsightsThe top three areas of satisfaction: technical support response speed (4.8/5), solution customization capability (4.7/5), and product stability and reliability (4.6/5). Main improvement suggestions focused on documentation enhancement and training resource expansion.Improvement ActionsIn response to feedback, iDev has launched a documentation center upgrade plan, set to deliver a new interactive developer documentation platform and video tutorial library in Q3.

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