I'm not technical. Can I work with iDev?

Absolutely. Most of our clients are non-technical. Just tell us what you want the end result to look like — we handle all the technical details.

How much does it cost to hire iDev?

We quote individually based on project scope and complexity. Initial consultation is completely free — we give you a clear quote after understanding your needs. No fit, no charge.

How big is the iDev team?

A few core members, each capable of delivering full-stack independently. We flexibly assign people based on project scale and can run multiple projects simultaneously.

What happens after project delivery?

We provide complete code and documentation at handover. For ongoing feature development or maintenance, we offer monthly or per-project arrangements. Most clients choose long-term collaboration.

What if I'm not satisfied with the project midway?

We confirm with you at every stage before moving forward. If the direction is off, we adjust immediately. If it truly can't continue, completed work is settled normally and all code is yours.

我完全不懂技术，能合作吗？

当然可以。我们的大部分客户都不是技术背景。你只需要告诉我们你想要什么效果，技术实现的事情完全由我们来处理。

费用大概是多少？

根据项目复杂度和功能范围单独报价。初次沟通完全免费，我们会在了解需求后给出明确报价，合适再开始，不合适不收费。

团队有几个人？

核心团队几个人，都是能独立交付的全栈开发者。根据项目规模灵活安排人手，可以同时推进多个项目，不用等排期。

项目做完以后怎么维护？

交付时会提供完整的代码和文档。后续如果需要功能迭代或维护，可以按月或按次合作。大部分客户选择了长期合作。

做到一半不满意怎么办？

每个阶段交付前都会和你确认。如果方向不对，我们及时调整。如果实在无法继续，已完成的部分正常结算，代码归你。

iDev 智能客服组件 v2.0 发布：接入 AI 大模型，支持多语言

iDev Smart Chat Widget v2.0 Released AI-Powered with Multi-Language Support

| iDev Team | 2026-08-01T07:01:00

iDev 智能客服组件升级至 2.0 版本，接入 Claude API 实现 AI 对话，支持中英马三语自动切换，可通过一行代码嵌入任何网站。

iDev's smart chat widget upgrades to v2.0 with Claude API integration for AI conversations, tri-lingual auto-switching (Chinese, English, Malay), embeddable with a single line of code.

v2.0 更新亮点 iDev 智能客服组件从 v1.0 的关键词匹配规则引擎升级为 AI 驱动的智能对话系统。以下是主要更新： AI 对话能力接入 Claude API，支持自然语言理解和多轮对话。客服机器人可以理解上下文、回答复杂问题，大幅减少人工客服介入率。三语支持自动检测用户浏览器语言，支持中文、英文和马来语自动切换。每种语言都有独立的知识库配置。知识库管理通过管理后台上传 FAQ 文档、产品说明、公司信息等，AI 会基于这些知识库回答用户问题。支持 PDF、Word、Markdown 格式。对话分析内置对话分析面板，可以查看高频问题、客户满意度评分、对话转化率等数据。接入方式在网页中添加一行代码即可： <script src="https://cdn.idev.my/chat-widget/v2.js" data-api-key="your-key" data-theme="light"> </script> 定价免费版：每月 500 次 AI 对话，基础知识库专业版：RM 199/月，无限 AI 对话，高级分析，自定义外观企业版：定制报价，私有化部署，专属模型训练从 v1.0 迁移 v2.0 完全向后兼容 v1.0 的配置，只需将 script 引用从 v1.js 更改为 v2.js 即可自动升级。原有的关键词匹配规则会作为 AI 回答的补充。

v2.0 Highlights iDev's smart chat widget has been upgraded from v1.0's keyword-matching rule engine to an AI-powered intelligent dialogue system. Here are the major updates: AI Conversation Capability Integrated with the Claude API for natural language understanding and multi-turn conversations. The chatbot can understand context and answer complex questions, significantly reducing human agent intervention rates. Tri-Lingual Support Auto-detects the user's browser language and supports automatic switching between Chinese, English, and Malay. Each language has its own independent knowledge base configuration. Knowledge Base Management Upload FAQ documents, product descriptions, and company information through the admin backend. The AI responds based on this knowledge base. Supports PDF, Word, and Markdown formats. Conversation Analytics Built-in analytics dashboard showing frequently asked questions, customer satisfaction scores, and conversation conversion rates. Integration Add one line of code to your webpage: <script src="https://cdn.idev.my/chat-widget/v2.js" data-api-key="your-key" data-theme="light"> </script> Pricing Free: 500 AI conversations/month, basic knowledge base Professional: RM 199/month, unlimited AI conversations, advanced analytics, custom appearance Enterprise: Custom pricing, private deployment, dedicated model training Migrating from v1.0 v2.0 is fully backward compatible with v1.0 configuration. Simply change the script reference from v1.js to v2.js for an automatic upgrade. Existing keyword-matching rules will supplement AI responses.

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